Shipping policy

Upon confirmation by the bank of acceptance of the Buyer’s payment, Norm shall process the order insofar as stocks last. Orders are delivered to the delivery address provided by the Buyer when ordering on the Site. 

Delivery of orders is handled by DPD, DHL, GLS or by the Belgian Post. Delivery times are likely to vary depending on the time of the Buyer’s order and the destination of the parcel. As Norm has no control over such times, the payment of any penalties or compensation to the Buyer by Norm shall not be accepted on such grounds. Conversely, the Buyer is entitled to cancel his/her order according to the terms laid down in Article 2–b of these GTCS. 

If, in spite of everything, it proves impossible to complete delivery or should you refuse to accept said delivery, the parcel shall be returned to Norm. The products ordered shall be reimbursed (by crediting the debit/credit card used during the order) within twenty-five (25) days at the latest of return of the parcel to Norm. 

If the parcel reaches the Buyer damaged or open, the Buyer must refuse to accept delivery by the deliveryman, pointing out the damage noted and filing a claim with him for the anomaly. All parcel deliveries accepted by the Buyer shall be deemed free of defects imputable to delivery. 

more info on our Shipping page