Terms & Conditions

This retail website can be accessed on the Internet at the address www.norm.shoes (hereinafter the “Site”) and is open to any user of such network (hereinafter the “Buyer”). 

The Site is published and managed by the company The New Norm Company, registered in Belgium under number BE0727.713.497. Headquartered are registered in: Rue des Francs 53, 1040 Brussels, Belgium. All orders placed on the Site presuppose prior consultation and full and unreserved acceptance of these General Terms and Conditions of Sale (“GTCS”), which can be consulted on the Site. The GTCS govern relations between the Site and any Buyer making a purchase via the Site. Norm may amend the GTCS without notice at any time. The GTCS may in no event be amended by the Buyer. The GTCS in force shall be those published on the Site at the time when the Buyer places the order on the Site. Should one or more provisions in these GTCS be rendered invalid subsequent to the application of a Belgian legal provision or court ruling, the other provisions shall remain in force. 



A. Buyers 

The Buyer hereby declares that he/she has read and accepted these GTCS prior to placing his/her order on the Site. To be entitled to place a valid order on the Site, the Buyer must be at least 18 years of age and have legal capacity or be in possession of parental authorisation permitting him/her to place orders on the Site. The Site reserves the right to ask any Buyer to provide proof of his/her age or of his/her parental authorisation, and not to honour the Buyer’s order should the latter fail to provide such proof. 

The Site reserves the right to cancel any order deemed not to meet the aforementioned criteria, without it however being liable. 

B. Products 

The products sold by Norm are those shown on the Site on the day the Buyer consults the Site. The Site may in no event be held liable if the illustrations are incorrect. Furthermore, The Site may not be held liable if the descriptions of the products shown on the Site do not match those delivered insofar as any errors do not affect the essential characteristics of the product. 

The Site shall inform the Buyer of the latest date by which it undertakes to deliver the products selected by the Buyer. The Site shall honour orders placed by the Buyer as long as stocks last. Norm shall do its utmost to present an up-to-date record of product availability on the Site. 

In the event that, in spite of the vigilance of Norm, one or more product(s) ordered by a Buyer are temporarily or permanently unavailable, or if the delivery time should exceed the date indicated on order by more than seven (7) days (except in cases of act of God), Norm shall inform the Buyer thereof by email. The Buyer shall then have the option of modifying or cancelling his/her order by mailing Norm by means of registered mail. 

Should an order be cancelled owing to delayed delivery, the Buyer shall be required to express his/her wish to cancel or modify his/her order within fourteen (14) calendar days at the latest as of the date given for delivery of the order. In the scenarios given in this paragraph, Norm undertakes to reimburse the Buyer whose payment has already been debited at the earliest opportunity and within twenty-five (25) days of payment at the latest. Norm shall not pay any compensation to the Buyer in such cases. 

C. Prices 

The prices of the products shown on the Site are in euro, including VAT. Discounts shall be applied on order and shown in the Buyer’s shopping basket, if he/she meets the terms and conditions that apply to take advantage of them and has correctly filled in the promotion codes. 

CAUTION: If the delivery country is not part of the European Union, customs duties may be charged to the recipient. Norm. has no control over these charges that are the sole responsibility of the Buyer and must be incurred by the Buyer.
Norm reserves the right to change the prices without notice at any time. The prices applicable to the Buyer on order shall be those shown on the Site at the time of the Buyer’s confirmation of his/her order on the Site. 

D. Payment 

No bank information is stored on our server: the input form is hosted directly at our partner bank, Adyen or PayPal. We thus guarantee you a high level of security for all of your transactions on the Site. 

Should the Buyer pay for his/her order with a non-Belgian debit/credit card, such debit/credit card must be valid for international transactions. Furthermore, any commissions or other costs regarding payment that may be charged to Norm by his/her bank shall be charged to the Buyer. The sum to be paid for the order is indicated to the Buyer on the Internet page summarising the items in his/her order. Before proceeding with payment, the Buyer therefore has the opportunity to check the details of his/her order and the total price online and correct any errors. 

Payment is payable on order by debit/credit card and Paypal only. Only payments in euros (or converted in euros) are accepted. The Buyer guarantees Norm that he/she is fully entitled to use the debit/credit card used to pay. Should a Buyer’s payment be refused by the bank, Norm reserves the right to cancel shipping of his/her order. All new orders placed by such Buyer may be suspended or cancelled by Norm. 

Only the debit/credit cards mentioned on the website are accepted. When placing the order, the Buyer must provide the Site with the relevant information on his/her debit/credit card requested of him/her (card number, expiry date, security code on the back of the card). The online payment is secure. The information processed is encrypted. 

The Buyer’s debit/credit card shall be debited on confirmation by our bank of acceptance of the Buyer’s payment. 

The products continue to be the full and entire property of Norm until payment for the products invoiced has been collected in full, including shipping costs and taxes.
Payment is the final stage in confirmation of the order. The Buyer may modify any of the items in his/her order at any time, until he/she has confirmed payment. When payment is confirmed by the Buyer, the order is validated and becomes firm. 

The Buyer shall receive an email from the Site at the email address provided, acknowledging receipt and summarising the items in the order that he/she has placed. 

E. Delivery 

Upon confirmation by the bank of acceptance of the Buyer’s payment, Norm shall process the order insofar as stocks last. Orders are delivered to the delivery address provided by the Buyer when ordering on the Site. 

Delivery of orders is handled by DPD, DHL, GLS or by the Belgian Post. Delivery times are likely to vary depending on the time of the Buyer’s order and the destination of the parcel. As Norm has no control over such times, the payment of any penalties or compensation to the Buyer by Norm shall not be accepted on such grounds. Conversely, the Buyer is entitled to cancel his/her order according to the terms laid down in Article 2–b of these GTCS. 

If, in spite of everything, it proves impossible to complete delivery or should you refuse to accept said delivery, the parcel shall be returned to Norm. The products ordered shall be reimbursed (by crediting the debit/credit card used during the order) within twenty-five (25) days at the latest of return of the parcel to Norm. 

If the parcel reaches the Buyer damaged or open, the Buyer must refuse to accept delivery by the deliveryman, pointing out the damage noted and filing a claim with him for the anomaly. All parcel deliveries accepted by the Buyer shall be deemed free of defects imputable to delivery. 

F. Returns

If you are not fully happy with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

FREE Belgium Returns

We offer FREE returns from Belgium. Please contact our Customer Services team to proceed with the return.

Please ensure you enclose a completed returns form with your order.Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page. Packages returned to us via Bpost can take up to 5 working days to arrive back to us so please be patient.

Worldwide Returns

Returns from outside Belgium are at your own expense. Please contact our Customer Services team if you have any questions

Please ensure you enclose a completed returns form with your order.Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.Packages returned to us via Bpost can take up to 5 working days to arrive back to us so please be patient.

Returns Terms and Guidelines

·  All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

·  We are not responsible for the return shipping costs of the items.

·  All Items must be in original, resalable condition.

·  Please make sure all returned items are well packaged, so as not to be damaged in the post.

·  Please make sure all return packages are sent with a trackable, insured service.We cannot take responsibility for items damaged or lost in the return transit.

·  If returned an item from outside Belgium, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges.

·  Norm is NOT responsible for any return custom charges made.

·  Please make sure that the returns form is enclosed with your goods, no form may result in your return not being processed.

G. Guarantees 

All Products sold on the Site edited and managed by Norm benefit from the guarantee of conformity and the guarantee of defects. 

H. IT and freedom 

The personal data communicated by the Buyer and collected by Norm at the time of the Buyer's order are mandatory and necessary for the processing and management of the order. The lack of information of these elements would not otherwise allow Norm to process the order of the Buyer. 

In accordance with the law, the Purchaser has a right of access, rectification, opposition and cancellation of personal data concerning him to the Company. 


I. Computer or technical problems on the Site 

Norm declines any responsibility in case of interruption, malfunction, or fraudulent intrusion on the Site. 

Norm can not be held responsible for any loss of data or files resulting from the consultation of the Site. It is up to the Purchaser to make all necessary backups before placing an order on the Site. 

J. Force majeure 

Norm's liability can not be held liable for total or partial non-compliance with the obligations of these General Conditions in the event of the occurrence of a force majeure event. 

K. Applicable law and jurisdiction 

These Terms and Conditions are governed by Belgian law regardless of the country of delivery. In the absence of amicable agreement which must be sought before any judicial appeal, any dispute relating to the interpretation, execution or breach of the contract concluded between Norm and the Buyer, even in case of plurality of defendants, will be the exclusive jurisdiction of the courts of Belgium.